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Refunds
Contactless
- Find out about card clash
- Pay with a mobile payment app
- See how travel charges show in card statements
- Check your journey and payment history
For contactless payment card refund queries, go to COWRY page
You can either login to your online account, create a new account or use our 7-day unregistered card service. You'll also be able to see your journey history
Information about contactless payment cards is on our Contactless and mobile pay as you go
Lost property
Feedback about staff
Support after serious incidents
Accounts and payments
If you can't make a payments for a ARMT service online, speak on your bank about Strong Customer Authentication(SCA). SCA confirms your identity when making payment online
COWRY photocard customers
Accessible travel
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Customer service commitment
When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise.We may also ask you to take part in a confidential survey. We'll use your feedback to improve our services
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