Transparency
Updated: May 21, 2024
Introduction
At ARMT, we believe in maintaining transparency with our customers. This page is dedicated to providing clear and detailed information about our operations, policies, and practices. We are committed to ensuring that you have a complete understanding of how we operate and serve you.
Our Commitment
We are committed to:
Customer Satisfaction: Ensuring that our customers have a seamless and enjoyable experience when booking and traveling with us.
Integrity: Conducting our business operations with honesty and fairness.
Accountability: Taking responsibility for our actions and their impact on our customers and community.
Ticket Pricing
Our ticket pricing is determined based on several factors, including
Distance of Travel: The fare is calculated based on the distance between the departure and arrival stations.
Class of Service: Different classes (e.g., economy, business) have varying levels of comfort and amenities, reflected in the pricing.
Time of Booking: Prices may vary depending on the booking time, with potential discounts for early bookings.
We strive to offer competitive pricing and occasional promotions to provide value to our customers.
Cancellation Policy
We understand that plans can change. Our refund and cancellation policy is designed to be fair and transparent:
Cancellation by You: You can cancel your booking through our website or customer service. Cancellation fees may apply depending on the timing of your cancellation.
Safety and Security
Your safety is our top priority. We implement stringent safety and security measures:
Train Operations: Regular maintenance and safety checks are conducted on all trains.
Staff Training: Our staff undergo regular training on safety protocols and customer service.
Emergency Procedures: Clear procedures are in place for handling emergencies, ensuring the safety of passengers and staff.
Data Protection
We are committed to protecting your personal information:
Data Collection: We collect only the information necessary to provide our services, such as contact details and payment information.
Data Use: Your data is used solely for processing bookings, payments, and improving our services.
Data Security: Advanced security measures are in place to protect your data from unauthorized access or disclosure.
For more information, please refer to our Privacy Policy.
Environmental Responsibility
We are dedicated to minimizing our environmental impact:
Sustainable Practices: Implementing energy-efficient practices and reducing waste in our operations.
Community Engagement: Collaborating with local communities and stakeholders to promote environmental sustainability.
Customer Feedback
Your feedback is invaluable to us. We encourage you to share your experiences and suggestions:
Contact Us: You can reach out to our customer service team via email at [contact email] or phone at [contact number].
Feedback Forms: Available on our website for you to provide feedback on our services.
Transparency Reports
We publish regular reports to keep you informed about our performance and initiatives:
Annual Reports: Detailed reports on our operations, financial performance, and customer satisfaction.
Safety Reports: Information on safety audits, incidents, and improvements.
Environmental Impact Reports: Updates on our efforts to reduce our environmental footprint.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:
Info@armt.ng
Support@armt.ng
Phone:+234 802 369 9037
+234 906 417 3170
+234 815 233 9568